Fun with Pokerstars support
Ok so heres the background on this situation that has risen. I have been having the worst run of bad beats in the past 3 days ive ever had AND i just got my chat revoked for 6 months for calling Lee Jones...the guy who runs pokerstars poker room...a cock sucker. So pokerstars support is really quick to respond and they really take their jobs waaaaaaaay too seriously for my taste. So i got pissed off about these bad beats and emailed support telling them that they are the reason my chat got revoked for putting bad beats on me and causing me to swear at the table and that i was going to proceed to email them every bad beat that i come across until my chat gets turned back on. For those of you who dont know they will not turn my chat back on til 6 months on the dot no if's and's or but's about it. So this makes for a very interesting game now and it gives me a smile to turn to. So heres how the game has went so far.
>>>Hello MsuDU19,
>>>
>>>We have received a complaint regarding your use of inappropriate
>>>language at our tables. After reviewing the chat log (see below), it
>>>was decided to remove your chat privileges for a period of 6 months.
>>>Your language was highly offensive and completely unacceptable.
>>>
>>>Our goal at PokerStars is to be a fun place to play, where everyone
>>>can feel comfortable. Foul language and abuse of other players takes
>>>away from everyone's enjoyment, and therefore will not be permitted.
>>>
>>>Please note that you may not be the only one receiving a message such
>>>as this. When we receive a chat complaint, we review the entire chat
>>>of all players at the table. Any other offenders at the table were
>>>also warned or revoked as appropriate to our policies.
>>>
>>>Your chat privileges will be reinstated in six months.
>>>
>>>
>>>Regards,
>>>
>>>Jacob
>>>PokerStars Support Team
>>>
>>>---
>>>58628305 MsuDU19 thanks lee you cock sucker 4 7/17/2006
>>>12:40:29 AM
>>>Hey Jacob,
>>>This is the reason you idiots force me to say stupid shit like that.
>>After
>>>you get 2 outted 30 times in one day by a bunch of MORONS who somehow
>>always
>>>suck out because lee likes the horrible players to win on this site.
BLOW
>>>ME.
>>>From now on im sending in my bad beats in every tourney and ring game
>>that I
>>>play so you guys can realize what kind of horrible software and
>>>rigged
>>stuff
>>>you are working for and stand for. So please if you can explain why
>>>this stuff happens to me 50-60 times a day please let me know so I
>>>can learn
to
>>>understand how this is a legit site and why I shouldn't withdraw my
>>>money and play for someone who stands by their legit software ?
>>>
>>>Kyle Rodriguez (MsuDU19)
>>>Kyle_rodriguez@hotmail.com
Then they sent me some bullshit email about their random number generator and blah blah blah. But heres where i found another added twist.
>>I would be happy to supply you with the history of every hand that you
>>have played on this site for your perusal or for you to put them to an
>>audit by a third party, is that is something that would interest you.
>>
So the game proceeds.
>>How is this action flop for you guys ?
>>
>>PokerStars Game #5629230530: Tournament #28475603, $5.00+$0.50 Hold'em
>>No Limit - Level IV (50/100) - 2006/07/21 - 03:50:28 (ET) Table
>>'28475603 1' 9-max Seat #3 is the button Seat 1: GaryJW (1670 in
>>chips) Seat 2: sheevakgb (3770 in chips) Seat 3: TheElite127 (2735 in
>>chips) Seat 4: MsuDU19 (1840 in chips) Seat 5: kashisi (2400 in chips)
>>Seat 8: cag76 (1085 in chips)
>>MsuDU19: posts small blind 50
>>kashisi: posts big blind 100
>>*** HOLE CARDS ***
>>Dealt to MsuDU19 [7h 7c]
>>cag76: raises 200 to 300
>>GaryJW: calls 300
>>sheevakgb: folds
>>TheElite127: folds
>>MsuDU19: calls 250
>>kashisi: folds
>>*** FLOP *** [9c 7s Kh]
>>MsuDU19: checks
>>cag76: checks
>>GaryJW: checks
>>*** TURN *** [9c 7s Kh] [8h]
>>MsuDU19: checks
>>cag76: bets 300
>>GaryJW: raises 500 to 800
>>MsuDU19: raises 740 to 1540 and is all-in
>>cag76: calls 485 and is all-in
>>GaryJW: calls 570 and is all-in
>>*** RIVER *** [9c 7s Kh 8h] [Td]
>>*** SHOW DOWN ***
>>MsuDU19: shows [7h 7c] (three of a kind, Sevens)
>>GaryJW: shows [Th Jh] (a straight, Seven to Jack) GaryJW collected
>>1170 from side pot
>>cag76: shows [Kd Ks] (three of a kind, Kings) GaryJW collected 3355
>>from main pot
>>*** SUMMARY ***
>>Total pot 4525 Main pot 3355. Side pot 1170. | Rake 0 Board [9c 7s Kh
>>8h Td] Seat 1: GaryJW showed [Th Jh] and won (4525) with a straight,
>>Seven to
Jack
>>Seat 2: sheevakgb folded before Flop (didn't bet) Seat 3: TheElite127
>>(button) folded before Flop (didn't bet) Seat 4: MsuDU19 (small blind)
>>showed [7h 7c] and lost with three of a
kind,
>>Sevens
>>Seat 5: kashisi (big blind) folded before Flop Seat 8: cag76 showed
>>[Kd Ks] and lost with three of a kind, Kings
>Hello Kyle
>
>Thank you for your email and concerns.
>
>Hands like this happen from to time to time, however note that player
cag76
>is the player with the bad beat here having his KKK cracked. At not
>point during the hand were you favorite to win despite flopping a set.
>
>This is pretty much how every one goes broke in a tournament, 2 players
see
>a flop both players hit something one player goes broke. In you
>situation you were simply tied to the hand and could not fold.
>
>Should you require any further information, please do not hesitate to
>contact us.
>
>Regards,
>
>John
>PokerStars Support Team
And finally after sending in 8 more bad beat hand histories from 4 toiurnies that i was playing and yes these 8 bad beats happened in less than an hour. They finally reply with this.
Hello Kyle
And again this situation happens all the time during live and online games. It's poker, no hand is 100% going to win, especially preflop, sometimes the underdog wins. To be a great Poker Play you really need to learn to handle bad beats like the pro's do.
There is also no need to email us every time you lose a hand. If your serious about this game you will lose as the favorite on many occassions, sometimes you may go on huge losing streaks and other times you will be the one sucking out and winning pots as the underdog.
Should you require any further information, please do not hesitate to contact us.
Regards,
John
PokerStars Support Team
So we'll have to see with what they come up with tomorrow...sooner or later theyll get sick of me and stop replying or turn my chat back on or something.
>>>Hello MsuDU19,
>>>
>>>We have received a complaint regarding your use of inappropriate
>>>language at our tables. After reviewing the chat log (see below), it
>>>was decided to remove your chat privileges for a period of 6 months.
>>>Your language was highly offensive and completely unacceptable.
>>>
>>>Our goal at PokerStars is to be a fun place to play, where everyone
>>>can feel comfortable. Foul language and abuse of other players takes
>>>away from everyone's enjoyment, and therefore will not be permitted.
>>>
>>>Please note that you may not be the only one receiving a message such
>>>as this. When we receive a chat complaint, we review the entire chat
>>>of all players at the table. Any other offenders at the table were
>>>also warned or revoked as appropriate to our policies.
>>>
>>>Your chat privileges will be reinstated in six months.
>>>
>>>
>>>Regards,
>>>
>>>Jacob
>>>PokerStars Support Team
>>>
>>>---
>>>58628305 MsuDU19 thanks lee you cock sucker 4 7/17/2006
>>>12:40:29 AM
>>>Hey Jacob,
>>>This is the reason you idiots force me to say stupid shit like that.
>>After
>>>you get 2 outted 30 times in one day by a bunch of MORONS who somehow
>>always
>>>suck out because lee likes the horrible players to win on this site.
BLOW
>>>ME.
>>>From now on im sending in my bad beats in every tourney and ring game
>>that I
>>>play so you guys can realize what kind of horrible software and
>>>rigged
>>stuff
>>>you are working for and stand for. So please if you can explain why
>>>this stuff happens to me 50-60 times a day please let me know so I
>>>can learn
to
>>>understand how this is a legit site and why I shouldn't withdraw my
>>>money and play for someone who stands by their legit software ?
>>>
>>>Kyle Rodriguez (MsuDU19)
>>>Kyle_rodriguez@hotmail.com
Then they sent me some bullshit email about their random number generator and blah blah blah. But heres where i found another added twist.
>>I would be happy to supply you with the history of every hand that you
>>have played on this site for your perusal or for you to put them to an
>>audit by a third party, is that is something that would interest you.
>>
So the game proceeds.
>>How is this action flop for you guys ?
>>
>>PokerStars Game #5629230530: Tournament #28475603, $5.00+$0.50 Hold'em
>>No Limit - Level IV (50/100) - 2006/07/21 - 03:50:28 (ET) Table
>>'28475603 1' 9-max Seat #3 is the button Seat 1: GaryJW (1670 in
>>chips) Seat 2: sheevakgb (3770 in chips) Seat 3: TheElite127 (2735 in
>>chips) Seat 4: MsuDU19 (1840 in chips) Seat 5: kashisi (2400 in chips)
>>Seat 8: cag76 (1085 in chips)
>>MsuDU19: posts small blind 50
>>kashisi: posts big blind 100
>>*** HOLE CARDS ***
>>Dealt to MsuDU19 [7h 7c]
>>cag76: raises 200 to 300
>>GaryJW: calls 300
>>sheevakgb: folds
>>TheElite127: folds
>>MsuDU19: calls 250
>>kashisi: folds
>>*** FLOP *** [9c 7s Kh]
>>MsuDU19: checks
>>cag76: checks
>>GaryJW: checks
>>*** TURN *** [9c 7s Kh] [8h]
>>MsuDU19: checks
>>cag76: bets 300
>>GaryJW: raises 500 to 800
>>MsuDU19: raises 740 to 1540 and is all-in
>>cag76: calls 485 and is all-in
>>GaryJW: calls 570 and is all-in
>>*** RIVER *** [9c 7s Kh 8h] [Td]
>>*** SHOW DOWN ***
>>MsuDU19: shows [7h 7c] (three of a kind, Sevens)
>>GaryJW: shows [Th Jh] (a straight, Seven to Jack) GaryJW collected
>>1170 from side pot
>>cag76: shows [Kd Ks] (three of a kind, Kings) GaryJW collected 3355
>>from main pot
>>*** SUMMARY ***
>>Total pot 4525 Main pot 3355. Side pot 1170. | Rake 0 Board [9c 7s Kh
>>8h Td] Seat 1: GaryJW showed [Th Jh] and won (4525) with a straight,
>>Seven to
Jack
>>Seat 2: sheevakgb folded before Flop (didn't bet) Seat 3: TheElite127
>>(button) folded before Flop (didn't bet) Seat 4: MsuDU19 (small blind)
>>showed [7h 7c] and lost with three of a
kind,
>>Sevens
>>Seat 5: kashisi (big blind) folded before Flop Seat 8: cag76 showed
>>[Kd Ks] and lost with three of a kind, Kings
>Hello Kyle
>
>Thank you for your email and concerns.
>
>Hands like this happen from to time to time, however note that player
cag76
>is the player with the bad beat here having his KKK cracked. At not
>point during the hand were you favorite to win despite flopping a set.
>
>This is pretty much how every one goes broke in a tournament, 2 players
see
>a flop both players hit something one player goes broke. In you
>situation you were simply tied to the hand and could not fold.
>
>Should you require any further information, please do not hesitate to
>contact us.
>
>Regards,
>
>John
>PokerStars Support Team
And finally after sending in 8 more bad beat hand histories from 4 toiurnies that i was playing and yes these 8 bad beats happened in less than an hour. They finally reply with this.
Hello Kyle
And again this situation happens all the time during live and online games. It's poker, no hand is 100% going to win, especially preflop, sometimes the underdog wins. To be a great Poker Play you really need to learn to handle bad beats like the pro's do.
There is also no need to email us every time you lose a hand. If your serious about this game you will lose as the favorite on many occassions, sometimes you may go on huge losing streaks and other times you will be the one sucking out and winning pots as the underdog.
Should you require any further information, please do not hesitate to contact us.
Regards,
John
PokerStars Support Team
So we'll have to see with what they come up with tomorrow...sooner or later theyll get sick of me and stop replying or turn my chat back on or something.
posted by MsuDU19 at 2:29 AM
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